Frequently Asked Questions (FAQ)

Standard shipping takes 5–7 business days within the US. Expedited options are available at checkout.

Yes! We offer free shipping on all orders over $99.

Currently we ship within the United States. International shipping options may be available — contact us for details.

Once your order ships, you'll receive a tracking number via email. You can use it to track your package directly on the carrier's website.

We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, contact us within 30 days of delivery for a full refund or exchange.

Email us at support@deacollection.shop with your order number and reason for return. We'll guide you through the process.

Final sale items and items that have been worn, washed, or damaged cannot be returned. Jewelry must be in original packaging.

Each product page includes a size guide with US measurements. We recommend measuring yourself and comparing to the size chart before ordering.

Many of our jewelry pieces are made with hypoallergenic materials. Check the individual product description for material details.

Store jewelry in a dry place away from moisture. Avoid contact with perfume, lotions, and water to maintain shine and longevity.

We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and other secure payment options available at checkout.

Orders can be modified or cancelled within 24 hours of placement. Contact us immediately at support@deacollection.shop if you need to make changes.

We're so sorry! Please email us with your order number and a photo of the item received and we'll make it right immediately.